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TSJ Open Positions

Open Positions

Assistant Event Services Manager

Full Time

 

Position Summary

The Assistant Event Services Manager will support the Event Services Department with event and administrative needs and serve as a direct contact for clients. Events include trade shows, conferences, expos, conventions, corporate meetings, fundraisers, consumer shows, performing arts, art shows and exhibits.

 

Position Responsibilities

  • Responsible for the coordination of small scale events, to include support and guidance to fellow staff and ensure a successful and effective event operation ending in a positive client experience.
  • Support other event services team members on event needs, customer support, and administrative assistance.
  • Meets with event planners to review event details to include but not limited to: food orders, event agenda, decoration details, rentals, and staffing to ensure a successful meeting or event.
  • Advise clients on and enforce facility capacities, required permits, company policies and procedures, and the fire code.
  • Complete city permitting process, when necessary, for all contracted events to include but not limited to special event park permits, parking permits and health permits.
  • Work with event exhibitors to confirm any food and beverage orders.
  • Lead all internal meeting logistics to include food, room setup and AV requirements.
  • Address and resolve visitors’ concerns and troubleshoot issues on the event floor.
  • Ensures the quality levels of food & beverage items and maintains quality standards in production, services, facilities and client satisfaction.
  • Clearly and concisely communicate event requirements to intended departments.
  • Provides overall support to the Event Services Department
  • Facilitate visitor flow and implement crowd control throughout the building, both during regular hours and for special events & programs.
  • Help control/direct visitors during emergencies or evacuations.   
  • Create and coordinate event signage.
  • Handle special projects and performs other duties as assign.
  • Drive own vehicle for business purposes as needed.

Position Requirements

  • Minimum of 2 years of experience in front of the house operations in a stadium, arena, concert venues, convention center, or public assembly facility setting preferred.
  • Excellent customer service skills.
  • Knowledge of current crowd management and security practices desired.
  • Candidate must have ability to demonstrate excellent diplomacy and work collaboratively with artists, agents, other departments and constituents.
  • Ability to lead and direct others effectively
  • Superior communication and follow-up skills, and be a dedicated team player.
  • Knowledge of computer software including Windows, Outlook, Excel, PowerPoint
  • Knowledge of event management software such as EBMS or Delphi system.
  • Ability to use computer software such as AutoCAD.
  • Routinely work weekends, holidays and frequent evenings.

 

     

    Team San Jose is an equal opportunity employer.